Reference

Legal safeguards built into every account

When you open an account with lunox 88, your personal data and account security are protected by clear, documented policies.

Data protection practicesAccount access & changesDirect support channels
lunox 88 Legal safeguards built into every account
REACH OUR LEGAL TEAM

How to contact us about your rights

Your legal questions, data requests and account concerns have direct support paths.

Live Chat Open the chat widget in your lobby. Available 24/7 to answer policy questions, verify…
Email Support Send your legal inquiry to [email protected].
Phone Support Call our Jakarta office during business hours (Monday–Friday, 09:00–18:00 Jakarta time) for urgent account…
HOW WE SECURE YOUR DATA

Data handling and account protection practices

Every account on lunox 88 is secured by industry-standard encryption, two-factor authentication options, and continuous fraud monitoring.

Encryption

All personal and payment data is encrypted with TLS 1.3 in transit and AES-256 at rest.

Payment Security

DANA, OVO, GoPay and QRIS payments are processed through certified payment gateways.

Account Access Log

View your login history, device types, IP addresses and timestamps in your security settings.

Two-Factor Authentication

Enable SMS or email verification on your account settings page.

Data Retention

We keep your account data while your account is active.

Your Data Rights

Request a copy of all your personal data, correct any inaccuracy, or ask for deletion where permitted by law.

Frequently asked questions about your legal rights

Yes. Open live chat, email [email protected], or call our Jakarta office with your account email. We will send you a complete data export within 7 business days, including account history, transactions, and device logs.

We store masked transaction records for 7 years to comply with financial reporting rules. Your full payment method details (card numbers, bank details) are never stored — only your payment processor holds those.

Your personal profile is deleted within 90 days. Transaction records for DANA, OVO, GoPay and QRIS deposits stay on file for 7 years for legal and tax purposes. You can request earlier deletion via email with your account details.

Log in, go to Settings > Security, and toggle two-factor authentication on. Choose SMS or email verification. You'll confirm a code every time you log in from an unrecognised device.

No. We share payment data only with our payment processors (DANA, OVO, GoPay, QRIS) for transaction processing, and compliance data with regulators where local law permits. We never sell your information.

Contact live chat immediately. We will lock your account while we investigate, reset your password, and review your login history. Change your password and enable two-factor authentication from any secure device.

Your data is stored on encrypted servers in secure data centres. Backup copies are maintained to prevent loss. All storage and transfers comply with local law requirements for Indonesia players.